Shipping & Return Policy

Shipping & Return Policy

At El Manar Stationery, we are committed to delivering your orders accurately, in good condition, and always on time. Please review our detailed shipping and return policies below.

1. Shipping Policy

Order Processing Time (Handling Time):

  • All orders are processed within [1 to 2] business days (excluding weekends and official public holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates (Transit Time): Shipping charges for your order will be calculated and displayed at checkout.

  • Cairo and Giza: * Free Shipping on all orders over 500 EGP.

    • For orders under 500 EGP, a flat shipping rate of [ 50 EGP] applies.

    • Estimated Delivery Time: [ 2 to 3 business days].

  • Other Governorates in Egypt: * A flat shipping rate of [ 70 EGP] applies to all orders.

    • Estimated Delivery Time: [ 3 to 5 business days].

(Note: Delivery delays can occasionally occur due to unforeseen circumstances or high peak seasons).

Order Tracking: Once your order has shipped, we will send you an email with your tracking information and a link to track your package online.

2. Return & Refund Policy

We want you to be completely satisfied with your purchase. If you are not entirely happy, we are here to help.

Return Window: You have 14 days from the date you received your item to request a return or exchange.

Eligibility for Returns: To be eligible for a return, please ensure that:

  • The item is unused and in the same condition that you received it.

  • The item is in its original packaging, sealed, and with all tags attached.

  • You have the receipt or proof of purchase.

Non-Returnable Items: Certain types of items cannot be returned, including:

  • Gift cards.

  • Items purchased on clearance or final sale.

  • Products that have been opened or used (for hygiene and quality reasons).

How to Initiate a Return: To start a return, please contact us at [ info@elmanar.com.eg] with your order number and the reason for the return. If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs:

  • Customer Responsibility: You will be responsible for paying your own shipping costs for returning the item if the return is due to a change of mind. Original shipping costs are non-refundable.

  • Our Responsibility: If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs.

Refunds: Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within [ 5 to 10] business days, depending on your card issuer's policies.